Return & Refund Policy
At Balanzing, we are committed to providing quality natural food products and a satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Due to the nature of our products, including natural food products, herbal powders, honey blends, and other consumable items, we generally do not accept returns of opened, used, or unsealed products for hygiene and safety reasons.
However, we may accept return or replacement requests in the following situations:
You received a damaged product.
You received an incorrect product.
The product received is defective or has a quality issue.
Your order is missing an item.
All requests are subject to review and approval by our customer support team.
2. Return Request Period
Customers must contact us within 5 days of receiving their order to report damaged, incorrect, defective, or missing products.
To help us review your request, please provide:
Your order number.
Clear photographs or videos showing the issue.
A brief description of the problem.
Requests submitted after this period may not be eligible for a return, replacement, or refund unless otherwise required by applicable law.
3. Non-Returnable Products
For food safety and hygiene reasons, the following items are generally not eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable law:
Opened or used food products.
Unsealed herbal powders and natural food products.
Products damaged due to improper storage or handling after delivery.
Products returned without prior approval.
4. Refund Policy
If your return or refund request is approved, we will notify you of the next steps.
Approved refunds will generally be processed to the original payment method where possible. Refund processing times may vary depending on your payment provider or bank.
For cash-on-delivery orders, our team will contact you to arrange an appropriate refund method.
Delivery charges may not be refundable unless the refund relates to an issue for which reimbursement is required under applicable law or our approved refund decision.
5. Replacement Policy
Depending on product availability and the nature of the issue, Balanzing may offer a replacement instead of a refund.
If the requested product is unavailable, we may offer an alternative resolution, such as a refund, subject to our review and applicable law.
6. Order Cancellation
Customers may request cancellation before their order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Please contact our customer support team as soon as possible if you wish to cancel an order.
Any eligible refund for a cancelled order will be processed according to the applicable payment provider’s timelines and relevant legal requirements.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery.
We may request photographs, videos, or other information to verify the issue and determine the appropriate resolution.
Please retain the product and its original packaging until our team provides further instructions.
8. Contact Us
For return, replacement, cancellation, or refund requests, please contact our customer support team using the contact details available on the Balanzing website.
Please include your order number and a description of your concern so we can assist you efficiently.
9. Policy Updates
Balanzing reserves the right to update this policy when necessary. Any changes will be published on our website.
Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws in the United Arab Emirates.
Thank you for choosing Balanzing for your natural food products.