Last Updated: 15 October 2026

Welcome to Balanzing. These Terms & Conditions govern your use of our website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. About Balanzing

Balanzing is an online store offering natural food products, including herbal powders, natural sweeteners, honey blends, and other related products in the United Arab Emirates (UAE).

Throughout these terms, “we,” “us,” and “our” refer to Balanzing, while “you” and “your” refer to the customer or website visitor.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use our website only for lawful purposes.

• Avoid activities that may disrupt or interfere with the website’s operation.

• Not misuse our website, content, or services.

We reserve the right to restrict access to our website if we reasonably believe that these terms have been violated.

3. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, actual product appearance, colour, packaging, texture, and other characteristics may vary slightly from the images shown online.

As our products may include natural ingredients, some variations between batches may occur.

Product information is provided for general informational purposes and should not be considered medical advice. Customers should review product labels, ingredient lists, allergen information, and usage instructions before purchasing or consuming any product.

4. Pricing and Payments

All prices will be displayed in the currency indicated on our website, generally UAE Dirhams (AED).

Prices, promotions, and product availability may change without prior notice. Any changes will not affect orders that have already been accepted, except where correction or adjustment is legally required.

We accept the payment methods displayed at checkout. Orders may be processed after payment confirmation or according to the selected payment method.

If a pricing or listing error occurs, we will contact the customer and explain the available options before proceeding, where applicable.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review, reject, or cancel an order where there is a legitimate reason, such as product unavailability, suspected fraudulent activity, or an incorrect listing.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

6. Shipping and Delivery

We aim to deliver orders within the estimated timeframe displayed at checkout. Delivery times may vary depending on the delivery location, product availability, weather, traffic, and other circumstances.

Customers are responsible for providing accurate delivery addresses and contact information.

Additional delivery charges may apply where redelivery is required due to incorrect address details or the recipient’s unavailability, subject to the information disclosed at checkout and applicable law.

For further information, please review our Delivery Policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are handled in accordance with our Return & Refund Policy.

Customers should inspect their orders upon delivery and contact us promptly if they receive damaged, defective, incorrect, or missing products.

Nothing in our policies excludes or limits any rights customers may have under applicable UAE law.

8. Natural Food Products and Health Disclaimer

Our products are intended for their stated food, culinary, or other specified uses.

Product descriptions and general information on our website are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted under applicable law and supported by the relevant product authorization.

Customers are responsible for reviewing ingredients, potential allergens, storage instructions, and product-specific warnings before use.

If you have a medical condition, food allergy, or dietary concern, consult a qualified healthcare professional when appropriate.

9. Intellectual Property

All website content, including text, graphics, logos, product images, page layouts, and other materials, is owned by Balanzing or used with appropriate permission, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment gateways and delivery providers.

We do not control all third-party websites or services and are not responsible for their independent content, policies, or operations. Your use of those services may be subject to their own terms and privacy policies.

This provision does not exclude any responsibility that cannot legally be excluded.

11. Limitation of Liability

To the extent permitted by applicable law, Balanzing shall not be responsible for losses arising from circumstances beyond our reasonable control, including delivery disruptions, service interruptions, or events caused by third-party providers.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights.

12. Privacy and Personal Information

We collect and use customer information as necessary to process orders, arrange deliveries, provide customer support, and operate our website.

Personal information will be handled in accordance with our Privacy Policy and applicable UAE data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website operations, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date. Your use of the website after changes take effect will be subject to the updated terms, to the extent permitted by law.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the emirate in which Balanzing operates.

Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

15. Contact Us

If you have any questions about these Terms & Conditions, product information, orders, or our services, please contact us through the contact details provided on the Balanzing website.

Thank you for choosing Balanzing for your natural food products.